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- Deliver face-to-face tenancy management including new tenancy visits, audits, end-of-tenancy checks and inspections
- Manage tenancy issues such as succession, assignment, nuisance, abandonment, and unauthorised alterations
- Conduct regular estate inspections to maintain safe and welcoming neighbourhoods
- Take appropriate tenancy enforcement actions when required
- Work with internal and external partners to support tenancy sustainment and customer wellbeing
- Lead on the housing offer for new build schemes and assist with neighbourhood embedding
- Safeguard vulnerable customers and participate in multi-agency meetings as needed
- Use internal systems for accurate and consistent case recording
- Meet service targets and contribute to service improvement
- Level 3 CIH or willingness to enrol within 12 months
- Experience in front-line housing or a related customer service environment
- Knowledge of housing law and tenancy enforcement (desirable)
- Excellent communication, case management, and problem-solving skills
- Full UK driving licence and access to a vehicle for patch-based travel
- Ability to work independently and occasionally outside of core hours
- Confident using IT systems and digital platforms
