Application Support Analyst

Application Support Technician
Chandlers Ford, Eastleigh
Salary: 25-33k (DOE)

This is an excellent chance to join a software company who specialise in delivering ERP solutions to a wide range of industries. They are seeking an Application Support Technician with strong communication and problem-solving skills to support their growing customer base.

You will be part of the support function, logging service calls, speaking directly with customers, troubleshooting software and process-related issues, and documenting solutions. As you progress, you will gain exposure to upgrades, installations, development work, and delivering training.

Essential Skills & Experience

• Degree in IT, Business IT or equivalent training.
• Strong problem-solving ability and initiative.
• Ability to quickly understand business and system processes.
• Excellent communication skills (verbal and written).
• Able to prioritise multiple tasks under pressure.
• General IT knowledge (Microsoft applications, servers, browsers, remote desktop).

Desirable

• Experience with ERP/business systems (Priority, SAP, Epicor, MS Dynamics, NetSuite, Sage).
• Previous application support experience.
• SQL/SQL database knowledge.

Benefits

There is private medical, and a large free car park on site. There is plenty of learning and development opportunities.