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Import and Export Customer Service Executive
Edenbridge
£25,000 - £30,000 per annum
Full-time | Permanent | Onsite
Benefits:
- 25 days holiday + bank holidays
- Discretionary annual bonus
- Free parking
- Pension scheme
- Supportive and friendly team culture
- Opportunities for growth within a global environment
Are you an experienced Import/Export or Sales Administrator with excellent coordination skills and a customer-first approach?
We’re hiring on behalf of a leading international business looking for a detail-oriented and proactive Customer Service Executive to join their dynamic team.
Why join our client?
Our client is a long-established international brand with a reputation for quality and innovation. With locations across the globe, they pride themselves on high standards, collaborative culture, and an environment where individuals are encouraged to grow.
Key Responsibilities:
- Accurately process customer orders and ensure timely delivery
- Generate and manage all associated documentation, including sales orders, shipping documents, invoices, and quotations
- Coordinate direct ex-factory shipments and track deliveries
- Liaise with production and warehouse teams to ensure smooth dispatch
- Book shipments with freight forwarders, couriers, and UK hauliers (road, sea, air)
- Monitor and chase outstanding shipping documents
- Maintain detailed electronic and paper records
- Communicate effectively with customers, keeping them updated at all stages
What we’re looking for:
- Proven experience in sales or shipping administration (ideally in manufacturing)
- Knowledge of import/export processes and documentation
- Strong Microsoft Word and Excel skills (SAP is a plus)
- Strong communication and organisational skills
- Proactive, confident, and professional with a positive ‘can-do’ approach
- Able to prioritise in a fast-paced environment with high attention to detail
- Educated to A-level standard (or equivalent)
This is a fantastic opportunity for someone looking to make an impact in a fast-moving, international environment while working as part of a close-knit and supportive team.
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
About Morgan Jones:
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Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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