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- Design and facilitate tailored travel plans for children and adults with a range of needs, ensuring safety, comfort, and dignity at all times.
- Book and schedule transport using specialist software, matching passengers with appropriate vehicles and contractors.
- Work closely with schools, health and social care professionals, and transport providers to gather information and coordinate timely travel arrangements.
- Provide advice and guidance on travel eligibility criteria and available transport options, supporting decision-making and care planning.
- Dispatch vehicles and allocate routes, ensuring cost-effectiveness and alignment with service requirements.
- Support administrative processes such as ordering services, processing invoices, and maintaining accurate data records.
- Procure transport services within a set framework and budget, escalating higher-value decisions to management as needed.
- Contribute to the development of innovative travel solutions that promote independence and inclusion.
- Empathetic and customer-focused, with a genuine commitment to supporting vulnerable people.
- Organised and detail-oriented, able to juggle multiple tasks and deadlines.
- Skilled in problem-solving and route planning, with good judgment in complex situations.
- Comfortable with using technology, including Microsoft Word, Excel, and scheduling software.
- A confident communicator who can build strong relationships with internal teams, external partners, and service users.
