Back to searchCustomer Service Advisor - 20 hours per week
Pertemps Scotland
Posted 13 days ago, valid for 4 days
Edinburgh, City of Edinburgh EH13EG, Scotland
£13.48 per hour
Part Time
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Sonic Summary
- The position is for a Customer Service Advisor in a public sector organization located in central Edinburgh.
- This temporary role offers 20 hours of work per week at a pay rate of £13.48 per hour.
- The main responsibilities include answering incoming calls, providing customer information, and logging details accurately.
- Candidates should have a proven track record in customer service and possess strong communication, listening, and IT skills.
- An immediate start is available, and applicants are encouraged to apply online promptly.
Pertemps are delighted to be recruiting for our public sector organisation in central Edinburgh for a number of Customer Service Advisors on a temporary basis.
Position: Customer Service Advisor
Location: Edinburgh City Centre
Hours: 20 hours per week
Duration: Temporary, ongoing
Pay: 13.48 per hour
Immediate Start
About the Role:
As a Customer Service Advisor within the Repairs Department, you will be the first point of contact for customers. Your primary responsibility will be to provide excellent customer service by handling inbound calls effectively and efficiently.
Key Responsibilities:
Answer incoming calls from customers
Provide information to customers and assist where possible
Log details on systems ensuring accuracy at all times
Liaise with internal and external stakeholders as required
Make outbound calls to customers to update them on their case
Any other tasks as required
You should have a proven track record in a customer service capacity with strong communication skills both verbally and in writing. Strong listening skills and good IT skills.
If you are interested in applying for this position, please apply online immediately.
