Back to search
Customer Service Advisor
Location: Edinburgh City Centre
Contract: Temporary - 6 months (potential to extend)
Start Date: 2nd June 2025 Hours:
Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)
Hybrid Working: Office-based for the first 6 months, then up to 3 days remote (subject to approval)
Start Your Career with a Trusted UK Bank
Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.
With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.
Why You'll Love This Role
路 拢14.47 per hour, with weekly pay
路 Hybrid working - up to 3 days from home after your first 6 months
路 Structured training and opportunities to grow into permanent roles
路 Holiday allowance
路 Central location - easy access to public transport
路 Discounts on shopping, travel, entertainment and more
路 Wellbeing support - dedicated resources to help you thrive at work
路 An inclusive culture where everyone feels welcome and supported
What You'll Be Doing
路 Taking calls from existing customers with questions about their accounts
路 Providing clear, friendly, and accurate support
路 Guiding customers through next steps or directing them to specialist teams
路 Helping people in vulnerable circumstances with care and sensitivity
路 Following simple procedures to keep customer information secure
路 Keeping accurate records and updating customer details
What We're Looking For
路 Great communication and listening skills
路 A positive, customer-first attitude
路 Confidence in handling calls and solving problems
路 Willingness to learn and work as part of a team
路 A flexible, proactive approach to challenges
Everyone Is Welcome
We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.
Apply today and take the next step in your career with Lloyds Banking Group.
