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Customer Service Advisor - 12-Month Fixed Term ContractLocation: Edinburgh | Salary: 拢26,500 | Potential to go permanentWhat's the Opportunity?We're excited to offer an excellent opportunity to join our clients dynamic Digital Channels Customer Service Team in Edinburgh as a Customer Service Advisor on a 12-month fixed-term contract. This is a fantastic chance to join a collaborative, fast-paced team where you'll play a key role in ensuring the smooth running of our digital operations and providing exceptional service to our clients.You'll work closely with senior colleagues and the team leader, handling a range of administrative tasks and engaging directly with valued customers. If you're organised, tech-savvy, and passionate about delivering a first-class client experience, we'd love to hear from you.What Will You Be Doing?路 Be the first point of contact for new and existing customers - handling incoming calls and emails with confidence and clarity.路 Manage client data with accuracy across various internal systems.路 Handle all aspects of the client journey - from account opening to closure or transfer.路 Monitor internal customer transfers, ISA subscriptions, and the movement of assets/cash between institutions.路 Process transactions and documentation efficiently and securely.路 Provide support for digital access - including setting up and assisting with our online client portals.路 Take ownership of customer queries and ensure timely resolution.路 Perform general record keeping and electronic filing to keep our operations running smoothly.What Are We Looking For?Must-Have:路 Confident using Microsoft Office (Word, Excel, Outlook, Teams) with the ability to pick up new systems quickly.路 Strong attention to detail - both written and numerical.路 Excellent communication skills - both written and verbal.路 Comfortable navigating intranet sites and web-based tools.路 Previous financial experience.Nice-to-Have:路 Previous experience in an administrative or customer service role.路 Interest in pursuing relevant qualifications (fully supported by the client).Why Join Us?You'll be part of a supportive and collaborative environment where your development is a priority.路 Opportunity to go permanent after 12 months路 Monday to Friday working hours - no weekends! Choose a shift that works for you:o 8am - 4pmo 9am - 5pmo 10am - 6pm路 Competitive salary of 拢26,500路 Opportunities to grow and develop your skills路 A team that genuinely supports and values one another路 Flexible working options available
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
