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Our client is looking for a Remote Customer Service candidate for their highly successful banking business
Client Details
A leading financial services business
Description
Respond to customer queries via phone, email, and live chat in a professional and timely manner
Assist customers with account inquiries, transactions, card services, online banking, and loan-related questions
Identify customer needs and provide accurate information or solutions
Handle complaints efficiently, following internal processes and ensuring customer satisfaction
Maintain confidentiality and adhere to all banking regulations and data protection policies
Update customer records and log interactions in the CRM system accurately
Escalate complex issues to relevant departments when necessary
Meet or exceed individual and team performance targets (e.g., response time, satisfaction ratings)
Profile
Previous experience in customer service, preferably in banking or financial services
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Comfortable using technology and multiple software systems
Ability to work independently and manage time effectively in a remote environment
High level of professionalism, patience, and empathy
Knowledge of banking products, services, and compliance (preferred)
Job Offer
A competitive salary and great benefits
