Customer Service Representative

Customer Service Representative

Based in Edinburgh City Centre

£12 per hour + holiday pay 

Reed Business Support are pleased to be working with a leading financial institution on a high number of Customer Service Representative roles. As part of a growth project, the client is looking to onboard candidates on an initial 6 month temporary basis with the opportunity to become permanent. The roles will involve a high-volume of telephony based customer service and could be the perfect opportunity for candidates looking to break into an office based environment. 

This position is particularly attractive due to it's city centre location and working pattern within social hours. 

• Monday - Friday (9am - 5pm)
• Office based 
• Immediate start 

Key responsibilities: 

• Handling incoming calls from customers
• Answering queries related to life, pension, or investment policies (will be trained on one specific skill)
• Advising customers on any follow up actions
• Updating internal systems with logs and information about customer calls 
• Maintaining an strong knowledge of company systems and policies
• Providing excellent customer service 
• Ad hoc duties 

Person specifications: 

• Previous experience working in a customer service role - this can include call centre, retail, hospitality, or any industry where customer service is an important part of the job
• Excellent communication skills 
• A strong understanding of what good customer service means
• Good IT skills and ability to pick up new systems 

If this role sounds of interest, please apply now!