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  4. Dutch Speaking Customer Service Advisor

Dutch Speaking Customer Service Advisor

Oyster Consultants
Posted a day ago, valid for a month
Location

Edinburgh, City of Edinburgh EH105BP, Scotland

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The position is for a Dutch Speaking Customer Service Advisor based in Fountainbridge, Edinburgh, with operating hours from Monday to Friday, 8am to 5pm.
  • The role requires prior customer service experience and fluency in both Dutch and English, along with effective communication and problem-solving skills.
  • The salary for this position is competitive, with the potential for monthly performance-based bonuses and various employee benefits including 33 days of annual leave and a workplace health cash plan.
  • Successful candidates will provide exceptional service to customers through various channels, responding to travel queries with empathy and professionalism.
  • The company is a leading global travel service provider, aiming to expand its market presence while fostering a supportive and engaging work environment.

Position: Dutch Speaking Customer Service Advisor

Operating hours: Monday - Friday 8am - 5pm

Location: Fountainbridge, Edinburgh.

Our Client

A leadingglobaltravelserviceprovider with fourcontactcentresaroundtheglobebasedinJapan,Korea,UK,andthe Philippines, providing 24/7 customer service in 19 different languages. Employingmorethan30,000employeesacross30countriesinAsia,Europe,theAmericas,and Oceania,strivingtoexpandtheir globalmarketsandaimingtobetheworld’sleadingandmost trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Who we are looking for.

WeareseekingapassionateandenthusiasticDutchspeakingCustomer Service Advisortojoinour team in our Edinburgh office. Youwillbecustomer-centric,haveapassionfortravel,haveatrackrecordinbuildingrapport quicklyandtakeprideinbeingabletoproblemsolve.Theseaspectswillcomethroughinall your interactions whilst delivering the best possible customer service through our range of communication channels.

What you will get in return

JoiningtheteaminEdinburgh,youwillbewarmlywelcomedtoanengagingandsupportive workingenvironmentwhichincludes:

33 days annual leave

Workplacehealthcashplanincludingclaimingbackfordental,opticalandphysiotherapy and much more

Employeewell-beingprogram,EmployeeAssistanceProgramandenhancedsickpay

Monthly performance-based bonuses

Extensive learning opportunities and resources to further your career

Enhancedfamilypolicies(maternity/paternity/adoption)

3 additional days leave for parents/guardians.

Life and health insurance

Freeon-sitegym

Hybrid working (after 6 months)

Frequent employee engagement events

Refer a friend bonus scheme

Whatyou’llbedoing

Providing exceptiona lservice to our customers, being the ?rst point of contact responding to various travel queries.

Providing resolutions to our customers via Call,Chat and Email.

Handling customer queries with empathy, patience and compassion.

Attending regular team huddles.

Keepingup to date with the latest promotions, initiatives and company policies/procedures.

Assistinginadhocassignedprojects.

Whatyou’llneed

Customer service experience

Mustbe?uentinDutchandEnglish

Effective communication skills

GoodknowledgeofMicrosoftOfficesuite & Pro?cient typing abilities

Ability to remain calm and logical in challenging situations

Excellent problem-solving skills

Enthusiastic approach with the desire to hit your goals and passionate about continuous development

Be Aware of Recruitment Fraud

Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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