Service Desk Engineer

Reed Technology is delighted to be partnering with a prestigious financial services organisation in Edinburgh, currently looking to expand their IT team with the addition of a skilled Service Desk Engineer

As part of the Service Desk team and reporting to the Infrastructure Operations Manager, you'll play a key role in ensuring timely and effective resolution of end-user issues and service requests. Your work will directly contribute to maintaining high levels of user satisfaction and operational efficiency across the organisation.

Key Responsibilities:

• Provide first and second line support to the IT infrastructure.
• Manage service and change requests, incident resolution, and scheduled IT tasks.
• Install and configure end-user hardware and software in line with infrastructure standards, including applying operating system updates and patches.
• Troubleshoot and resolve issues with desktops, laptops, and other end-user devices.
• Perform IT administration tasks including user account management, group changes, and resource allocation.
• Maintain and update IT documentation and knowledge base.
• Support IT security policies and ensure compliance across the organization.
• Provide out-of-hours support for deployments and upgrades on a rota basis.
• Act as an on-site liaison for third-line support teams, assisting with hands-on tasks.
• Collaborate with team members to share knowledge and improve IT services.
• Stay current with industry trends and pursue continuous professional development.

Required Skills & Qualifications:

• Strong knowledge of Windows OS, Microsoft 365 applications and .
• Experience supporting Azure AD/Entra ID, Exchange Online, Microsoft Teams, and Intune.
• Proficient in installing and configuring end-user devices and troubleshooting hardware/software issues.
• Familiarity with IT infrastructure technologies such as DNS, DHCP, TCP/IP, and routing.
• Excellent customer service, communication, and problem-solving skills.
• Experience with server and desktop hardware installation and maintenance.
• Knowledge of ITIL or other recognized IT support practices is a plus.
• Microsoft certifications related to M365, Intune, and Azure/Entra ID are highly desirable.
• Team player with a proactive, can-do attitude.
• Strong attention to detail and time management.

Benefits:

• Salary up to 35.000 / annum
• Permanent contract
• 37.5 hour work-week (Monday to Friday), between 7.30am to 6pm (on a rota basis).