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Senior Receptionist & Telephonist Coordinator
Location: Edinburgh (Princes Exchange)
Contract: Permanent, Full-Time
Salary: £28,000
Working Pattern: Fully Onsite (8.30-5)
We're working with a leading investment firm to recruit a Senior Receptionist & Telephonist Coordinator for their Edinburgh office. This is a key front-of-house role, managing reception, meeting rooms, and a high-volume telephony system across two UK offices. You'll also oversee and support a Reception & Telephonist Coordinator who reports directly into you.
Key Responsibilities:
- Oversee reception and switchboard services across Edinburgh and London offices
- Manage, support, and coordinate daily duties for the reception team
- Ensure all calls via the STORM telephony system are answered and routed correctly (approx. 75-100 calls per day)
- Welcome visitors, manage meeting rooms, and arrange catering where required
- Coordinate office supplies, post, couriers, and general office administration
- Support internal events, staff inductions, and desk booking (Condeco system)
- Prepare reports, assist with document handling, and raise purchase orders
- Act as Fire Marshal and First Aider for the site
What We're Looking For:
- Experience in a senior reception, front-of-house, or office coordinator role
- Strong communication and people management skills
- Confident handling high call volumes and front-of-house presentation
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Organised, professional, and proactive with excellent attention to detail
- Previous experience in financial or professional services preferred
This is a fantastic opportunity for someone who enjoys delivering a high standard of service, managing a varied workload, and taking ownership of day-to-day front office operations.
