On-Train Hospitality Assistant

A New Challenge for Experienced Professionals in the Rail Industry

Are you ready for a fresh challenge after a distinguished position in a service-based career or other uniformed services? This is your opportunity to apply your leadership, discipline, and customer-focused skills in a rewarding role with a Top Employer that has played a vital role in keeping communities moving.

We value the expertise and experience that service professionals bring, and we are committed to creating an environment where you can thrive, contribute, and continue making a meaningful impact.

Why This Role Is Ideal for You
After years of dedication and service, you may be looking for a structured role that allows you to stay active, work as part of a strong team, and continue serving the public in a different capacity. In the rail industry, professionalism, discipline, and excellent decision-making skills are key-and your background gives you an edge.

The Role
Job Title: On-Train Hospitality Assistant
Location: Edinburgh Waverley (Must be within a 45-minute travel distance)
Salary: 24,953 per annum + 3% commission
Training: Comprehensive training programme including a 7-day commercial skills workshop and a 2-day induction.
Contract: Permanent, 35 hours per week
Hours: Rotational shifts between 6:30 AM - 10 PM, across 5 days out 7
Start Dates in June.

What You'll Be Doing:
- Lead from the front as the key point of contact for passengers, providing an outstanding customer experience.
- Maintain order, safety, and security on board, creating a reassuring presence.
- Handle cash and card transactions, assist with ticketing, and manage travel queries.
- Support passengers with disabilities, ensuring everyone can travel confidently.
- Apply strong decision-making and situational awareness skills to manage unexpected situations such as overcrowding or customer concerns.

What We're Looking For
We recognise and value the structured approach, professionalism, and leadership skills gained from service-based careers. If you have experience in handling public-facing situations, operating in high-pressure environments, and ensuring safety and security, we'd love to hear from you.

- A strong sense of responsibility-you take pride in delivering service excellence.
- Experience in team-based environments with a proactive, can-do attitude.
- A confident approach to problem-solving and quick decision-making.
- Integrity, discipline, and the ability to work with professionalism at all times.
- Ability to remain composed in challenging scenarios while assisting passengers.

Even if you don't have previous experience in the rail industry, we provide comprehensive training covering customer service, commercial skills, first aid, fire safety, disability awareness, and conflict management-giving you all the tools to succeed.

Rewards & Benefits
We appreciate the skills and commitment of professionals transitioning from service-based roles, and we offer a competitive benefits package to support your next chapter:

- Contributory Final Salary Pension Scheme for long-term financial security.
- Free and reduced-rate rail travel for you and your family.
- Generous holiday allowance to support work-life balance.
- 3% commission on ticket sales.
- Exclusive benefits through our Hapi package.

Application Process
Our selection process is designed to be straightforward and supportive:

1. Microsoft Teams Interview - an opportunity to discuss your transition and aspirations.
2. Final Interview with Our Team - meet with our hiring managers.
3. Medical Questionnaire & Background Checks - ensuring safety requirements are met.

If you're looking for a structured, rewarding role where your skills and experience can continue making an impact, we'd love to hear from you. Apply today and take the next step in your career with us!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.