On-Train Hospitality Assistant

Join a Top Employer Committed to Diversity and Inclusion in the Rail Industry

We are offering an exciting opportunity to join an accredited Top Employer that values its people and strives to inspire, attract, and retain the best talent. They foster a safe and welcoming environment where individuals from all backgrounds can truly thrive.

Championing Diversity

This organisation is deeply committed to fostering a workplace that is equitable, inclusive, and representative of the communities it serves. They recognise that diversity strengthens their workforce and enhances the customer experience.

They are actively working to close the diversity gap in the rail industry, they embrace cultural diversity, encourage open dialogue, and provide meaningful support to employees from all backgrounds.
They don't want people to fit into their culture-they want employees to shape and enrich it. Every team member is encouraged to bring their unique perspective, lived experiences, and ideas to the organisation, reinforcing their mission to make the rail industry more inclusive and representative of the world we live in.

Job Title: On-Train Hospitality Assistant
Location: Edinburgh Waverley (Must be within a 45-minute travel distance)
Salary: 24,953 per annum + 3% commission
Training: 7 days of commercial training and a 2-day induction program.
Contract: Permanent, 35 hours per week
Hours: Rotational shifts between 6:30 AM - 10 PM, across 5 days out 7
Start Dates in June.

Role Overview:

- You'll be the friendly, professional face of the organisation that passengers remember.
- Creating a welcoming and safe travel experience will come naturally to you.
- You will assist passengers, including those with disabilities, ensuring they can board and alight trains safely.
- Responsibilities include ticket issuance, transaction processing, monitoring passenger flow, and handling customer concerns with confidence and care.
- The role may involve carrying a portable ramp weighing up to 15kg to assist individuals with mobility needs.

Skills Required:

We are seeking candidates with customer-facing experience, particularly those skilled in cash handling and service-oriented roles.

- Strong interpersonal skills are essential-you'll need to engage with passengers of all backgrounds in a professional, respectful, and inclusive manner.
- A commitment to delivering high-quality customer service and managing diverse situations effectively.
- Integrity and problem-solving skills to assist passengers and colleagues alike.
- Ability to remain calm in conflict situations and contribute positively to team dynamics.
- Excellent communication skills and the ability to work independently when needed.

Training & Benefits:

You don't need prior experience! Comprehensive training will cover induction, customer service, commercial skills, first aid, fire safety, disability awareness, and conflict management.

You'll also benefit from a competitive rewards package, including:

- Contributory Final Salary Pension Scheme
- Free and discounted rail travel for you and your family
- Generous holiday allowance
- 3% commission on ticket sales
- Hapi benefits package

Selection Process:

- Initial Interview: Microsoft Teams Interview
- Final Interview: In-person with the organisation
- Final Screening: Medical questionnaire, satisfactory references (minimum of two), Disclosure Scotland clearance, and a six-month probation period.

Medical Fitness Requirements:

Due to the nature of this role and industry safety standards, applicants must meet specific medical and fitness criteria.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.