On-Train Hospitality Assistant

Exciting Opportunity in the Rail Industry

Join an accredited Top Employer that values its people and is committed to fostering an inclusive, accessible, and supportive workplace where everyone can thrive.

As part of their ongoing efforts to close the diversity gap across the rail industry, they actively welcome applications from young people, women, men, ethnically diverse individuals, members of the LGBT+ community, and people with disabilities.

We believe everyone deserves equal access to employment and a workplace that supports their success. That's why we are dedicated to fostering an inclusive and accessible environment where people of all abilities can thrive.

Diversity strengthens their workforce-they're not looking for candidates to simply fit in but to enrich and contribute to their ever-evolving culture.

Job Details
- Job Title: On-Train Hospitality Assistant
- Location: Edinburgh Waverley (Must be within a 45-minute travel distance)
- Salary: 24,953 per annum + 3% commission
- Training: 7 days of commercial training + a 2-day induction programme
- Contract: Permanent, 35 hours per week
- Hours: Rotational shifts between 6:30 AM - 10 PM, across 5 days out 7
Start Dates in June.

Role Overview

As a valued team member, you'll be the face of the organisation, creating a welcoming and secure environment for passengers.

- Deliver an exceptional travel experience-making passengers feel safe, supported, and valued.
- Ensure accessibility for all by assisting passengers with disabilities, including operating a portable ramp when required. Full training and support will be provided.
- Navigate diverse situations-from handling payments to managing travel queries and crowd control with professionalism and care.
- Champion inclusion by fostering an environment where all passengers, regardless of ability, feel respected and empowered.

What We're Looking For

You don't need prior experience-we provide full training, covering:
- Customer service and commercial skills
- First aid and fire safety
- Disability awareness and conflict management

If you're:
Empathetic and proactive, ready to provide outstanding service
A strong communicator, able to resolve challenges with care and integrity
A team player, passionate about creating a positive experience for all passengers
Committed to inclusion, ensuring accessibility for those who need additional support

Then we'd love to hear from you!

Perks & Benefits
- Competitive salary and contributory final salary pension scheme
- Free and discounted rail travel for you and your family
- Generous holiday allowance
- Performance-related commission
- Access to the Hapi benefits package

Selection Process
- Microsoft Teams Interview
- Final Interview with the organisation
- Medical questionnaire for successful candidates

If you require additional support during the recruitment process, we are happy to make adjustments to ensure a smooth experience.

Candidates must provide two satisfactory references, & complete Disclosure Scotland clearance.

Due to safety regulations, certain medical and fitness standards apply to this role.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.