On-Train Hospitality Assistant

A Welcoming Opportunity in the Rail Industry

Are you ready to re-launch your career in a supportive and inclusive environment? We have an amazing opportunity for you to join an accredited Top Employer that values its people and is committed to helping people returning to work feel empowered and thrive in their careers.

Why Join Us?
We understand the challenges of stepping back into the workforce after a career break, which is why we foster a welcoming and inclusive culture designed to support you. Whether you're looking for structured career growth, an employer who values diverse experiences, or a workplace that celebrates your unique journey, you'll find it here.

We are dedicated to closing the diversity gap in the rail industry and actively welcome applications from professionals returning to work after a break. We don't look for people to simply fit into our culture-we want your unique experiences to add to it!

The Role
Job Title: On-Train Hospitality Assistant
Location: Edinburgh Waverley (Must be within a 45-minute travel distance)
Salary: 24,953 per annum + 3% commission
Training: A comprehensive training programme including a 7-day commercial skills workshop and a 2-day induction designed to help you transition smoothly.
Contract: Permanent, 35 hours per week
Hours: Rotational shifts between 6:30 AM - 10 PM, across 5 days out 7
Start Dates in June.

What You'll Be Doing:
- Be the welcoming face passengers remember, providing an outstanding customer experience.
- Create a safe, secure, and inclusive environment where passengers feel at ease.
- Handle cash and card transactions, assist with ticketing, and manage travel queries.
- Support passengers with disabilities, ensuring everyone can travel confidently.
- Work proactively to help manage unexpected situations such as overcrowding or customer concerns.

What We're Looking For
We recognise that returning to work may feel like a big step, so we're looking for great people skills rather than industry experience-if you have previous customer-facing experience, we'd love to hear from you!

- A people-first mindset-you enjoy helping others and can handle different situations with positivity and professionalism.
- A passion for delivering top-quality customer service and thinking on your feet.
- Integrity and confidence in dealing with customers and staff.
- Ability to work as part of a team and independently when needed.

Even if you don't have previous experience in the rail industry, we provide comprehensive training covering customer service, commercial skills, first aid, fire safety, disability awareness, and conflict management-giving you all the tools to succeed.

Rewards & Benefits
We appreciate the value of experienced professionals returning to the workplace, and we offer a competitive benefits package that supports both your career and personal life:

- Contributory Final Salary Pension Scheme for long-term financial security.
- Free and reduced-rate rail travel for you and your family.
- Generous holiday allowance to support work-life balance.
- 3% commission on ticket sales.
- Exclusive benefits through our Hapi package.

Application Process
Our selection process is designed to be straightforward and supportive:

1. Microsoft Teams Interview - an opportunity to discuss your career return and aspirations.
2. Final Interview - meet with our hiring managers.
3. Medical Questionnaire & Background Checks - ensuring safety requirements are met.

We understand that returning to work after a break can feel daunting but rest assured-you'll receive all the support and guidance you need to make this transition a success.

Are you ready to take the next step in your career with a company that truly values you? We'd love to welcome you aboard. Apply today and let's start this journey together!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.