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CCA Recruitment is partnering with one of the most prestigious names in global banking to hire an analytically minded Business Analyst with extensive cash and cards payments experience.
This is a great opportunity to deep dive into our card payment process and join our Cash and Card Operations Team, that spans the UK and India. You will me analytically minded, a problem solver and enjoy working with a variety of different teams across the business, including - product, technology, and business teams to resolve complex customer enquiries/executive complaints and develop new and enhanced processes.
Within this role you will be working with some of the sharpest minds within the cash and card payments space, whilst working for a brand that continually strives for excellence and delivering a best-in-class experience for internal stakeholders and customer alike.
Job responsibilities:
- Conduct enquiries and investigations of complex cash and card issues that frontline contact centre teams cannot resolve
- Liaise with Product & other Operations teams to support building of customer journeys for contact centre
- Gather requirements and support building of tools and processes for Cash and Card team
- Support and deliver training material for Contact Centre and Ops teams whenever required
- Create and update playbooks for C&C Ops Team for new payment products
Required qualifications, skills and capabilities:
- Knowledge and understanding of card payment processes, including transaction lifecycle, authorization, clearing, and settlement.
- Proven experience of Visa or MasterCard schemes
- Working experience in ISO8583 format would be preferable
- Willingness to learn new schemes and rulebooks to support C&C Ops.
- Diverse product knowledge, with an ability to develop an understanding of new products
- Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
- Excellent communication and organizational skills
Preferred qualifications, skills and capabilities:
- Strong analytical skills to analyse the information, identify the problems, and work towards finding the solutions
- Ability to partner and influence across businesses teams and other support groups
- Control focus and mind-set at all times, whilst respectively challenging the status quo
- Attention to detail whilst being cognizant of materiality levels
- A relevant degree, accounting, or financial qualification would be beneficial
