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Overview
Peace Recruitment are working with a high end national house builder and due to an increased workload, are looking to recruit for a Customer Service Manager to be based out of the Falkirk office and cover the east of Scotland.
Responsibilities
- Develop and implement customer service policies and procedures to ensure a high level of customer satisfaction.
- Provide leadership and guidance to the customer service team.
- Manage and oversee the work of any defects related to complaints in accordance with company standards.
- Complying with responsibilities in the companiesHS&E policy and ensure compliance throughout the team.
- Working with contractors to resolve any customer complaints.
Qualifications
- Proven experience in a customer service management role, specifically in the house building / construction industry.
- Experience of managing a team.
- Excellent communication and interpersonal abilities.
- Proficiency inMicrosoft Office suite.
- Full UK driving license.
Day-to-day
- This is a hybrid role with one day per week based from head office and the other four days per week split between working from home and out on site.
- This is a contract role initially with the opportunity to be made permanent after 6 months.
- Meet with customers to discuss any issues.
- Review customer service metrics and implement strategies to improve customer satisfaction.
- Liaise and book in any sub-contractors and operatives when required.
