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- Develop clear and accessible training packs and supporting documentation.
- Facilitate classroom-based training sessions for groups of up to 20 participants.
- Provide 1:1 training and tailored support for individual learners as required.
- Deliver structured walkthroughs of the Mosaic system to ensure user confidence.
- Work collaboratively with the Business Change Lead, Training Lead, and wider project team to support overall business change and knowledge transfer.
- Contribute to organisational readiness by supporting staff through the transition to Mosaic.
- Experience in the design and delivery of training, both group and individual.
- Strong facilitation and presentation skills.
- Ability to communicate complex information clearly and effectively.
- Experience in developing training packs, guides, and supporting materials.
- Ability to work collaboratively with colleagues across multiple teams.
- Organisational skills with the ability to prioritise and manage workloads effectively.
