Senior Pensions Administrator

Senior Pensions Administrator

Isio’s Pensions Administration business is thriving, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focussed Senior Pension Administrators.

We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours.

We currently have vacancies in our city centre offices in Croydon, Reading, Birmingham, Manchester, Edinburgh & Bristol with a hybrid workstyle.

What does the role entail?

You will be responsible for the delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings
• Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation.
• Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme.
• Developing less experienced team members, mentoring and coaching as necessary.
• Managing small scale, ad hoc projects as needed
• Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.

What we’re looking for

• Previous experience as a Senior Pensions Administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy
• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
• Good communication skills, and the ability to communicate with clients, members and colleagues with impact and credibility.
• Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong analytical and problem-solving skills, with a desire to improve ways of working
• Relevant professional qualification (e.g. PMI) - desirable