Service Advisor

Job Title: Service Advisor
Location: Multiple sites across Scotland (Edinburgh, Stirling, Newbridge, St Andrews, Coldstream)
Hours: 42 per week, Monday to Friday only (no weekends)
Salary: 26,500 - 28,500 base + OTE 35,000

We are recruiting Service Advisors to act as the vital link between our customers and workshops. This is a fast-paced, customer-facing role requiring professionalism, organisation, and resilience. Every day will be different, involving customer interaction, problem-solving, and delivering outstanding service.

• Previous Service Advisor experience in the motor trade (highly desirable).

• Strong backgrounds in customer service (hospitality, call centres, or frontline services) will also be considered.

• Calm, organised, and able to manage multiple priorities effectively.

• Confident communicator with the ability to handle difficult conversations professionally.

• Proactive, with the ability to upsell service plans and added-value products.

• On-target earnings of 35,000 with uncapped commission on service plans.

• No weekend working - Monday to Friday only.

• Departmental bonus when team targets are achieved.

• Extensive training, including on-the-job, manufacturer-led, and specialist courses.

• Career progression opportunities into Workshop Control, Warranty, Supervisory, Aftersales, and Service Management.

• Access to Eastern Western's Accelerator Programme for long-term career development.

• Contracted: 42 hours per week

• Days: Monday to Friday (no weekends)

• Typical Hours: 08:00 - 18:00 (with some sites offering staggered start times: 07:00 / 08:00 / 09:00)

This role offers real variety - from booking in vehicles and updating customers to handling invoices, calls, and walk-ins. It is a high-volume, fast-paced environment that can be challenging but is also highly rewarding for the right individual.

Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.