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Customer Liaison Officer
Location: South Birmingham / Longbridge office
Hours: Monday to Friday, 8:00am - 4:30pm
Contract: 12-week temporary contract (Possibility for extension)
Rate: 17-19 per hour (via umbrella)
We are currently recruiting for a Customer Liaison Officer to join a well-established contractor supporting a large social housing contract in Birmingham. This role plays a key part in delivering planned works and capital projects, ensuring tenants are fully supported and kept informed throughout the process.
Key Responsibilities:
- Act as the main point of contact for residents during works, providing clear and timely updates.
- Coordinate access and appointments to enable smooth delivery of works.
- Handle enquiries and concerns professionally and sensitively.
- Build relationships within the community and support resident engagement.
- Maintain accurate records of communications, appointments, and any issues raised.
- Previous experience in a customer-facing liaison or housing role
- Ability to remain calm and empathetic in sensitive situations
- Strong communication and organisational skills
- Proficient in Microsoft Office
- Full UK driving licence
- Social housing experience (desirable)
To apply or find out more, please contact Tiyana on (phone number removed) or email (url removed).
