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Head of Commercial Operations

Complete Talent Services Ltd
Posted a day ago, valid for 17 days
Location

Elland, West Yorkshire HX5 0AX, England

Salary

£55,000 - £66,000 per annum

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Contract type

Full Time

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Sonic Summary

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  • The position involves leading the Internal Sales teams for Isolation, Control & Choke Valves and Aftermarket in the UK and globally to meet business targets related to order input.
  • Candidates should have a minimum of HNC or Degree level education and demonstrable experience in technical sales, particularly in the valve industry, with knowledge of the Oil & Gas and Power & Industrial sectors.
  • The role requires excellent communication and analytical skills, as well as proficiency in SAP and CRM/Salesforce tools, to support accurate forecasting and budgeting.
  • The salary for this position is competitive and commensurate with experience, which should include a proven track record in sales performance and team management.
  • Key responsibilities include driving sales performance, maintaining customer relationships, and ensuring compliance with company policies and standards.

Responsible for and working with the Internal Sales teams for Isolation, Control & Choke Valves and Aftermarket for both UK and Global offices to achieve the budgeted business targets relating to order input.

Ensuring sizing and costing of valves are accurate to ensure the best position to win business.  Maintain key relationships with both internal and external customers.

Key Responsibilities and Specific Accountabilities:

  • Responsible for driving the achievement of order input & meeting business targets across all product ranges by the Internal Sales teams.
  • Responsible for maximizing quotation potential throughout the Global Internal Sales Team (TICI) using visible resource management.
  • Support and optimise the use of PowerBi/Salesforce tools
  • Provide and support accurate forecasting and budgeting data (weekly/monthly/quarterly)
  • Initiate and coordinate development of action plans to penetrate new markets.
  • Provide timely feedback to senior management regarding performance.
  • Ensuring that the Internal Sales teams meet quotation due dates
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
  • Monitor and report on market and competitor activities and provide relevant reports and information when required
  • Assist in preparation of proposals and presentations.
  • Responsible for the performance and development of the Internal Sales teams, and supporting External Sales to achieve Company goals.
  • Conduct one-to-one reviews with Sales team to build more effective communications, to understand training and development needs, and to provide insight for the improvement of sales and activity performance.
  • Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Delegate authority and responsibility with accountability and follow-up.
  • Sets examples for Sales team in areas of personal character, commitment, organisational and selling skills, and work habits.
  • Conducts regular coaching and counseling with Sales team to build motivation and selling skills.
  • Provide weekly and Monthly updates to the Managing Director on the follow
    Weekly & Monthly booking numbers & Details
    Top 5 Monthly Bookings – OE, MRO & Spares
  • Provide Mid-month Flash data on Bookings
  • Ensure the KPI’s PREL/Quote turnrounds are maintained at acceptable standard
  • Ensure the Internal Sales team works to the  commercial manual for T&C’s
  • Ensure the Internal Sales team complies with the DOA (Delegation of Authority)

Measurement:

Achieve order input targets across all product ranges

Ensure accuracy of costing and sizing valves against customer specification / requests

Achieve year on year growth targets through the budget and forecasting process

Ensures that all the sales team meets or exceeds all activity standards for prospecting calls, appointments, presentations, proposals and closes

Education and/or Experience:

HNC or Degree level preferred

Demonstrable experience in technical/engineering sales experience within a globally recognised Valve OEM, preferably with knowledge of the control/choke valve market

Knowledge of the Oil & Gas and Power & Industrial market sector with a demonstrable understanding of customer and market dynamics/requirements.

Responsible for leading and managing the Internal Sales Team

Good analytical and numerical skills in terms of forecasting and budgeting

Language Skills:

Excellent communicator with strong influencing skills, able to speak effectively before groups of customers or employees of organization, and comfortable in dealing with negotiations.

Computer Skills:

Competent user of SAP & CRM/Salesforce tools

Good working knowledge of Microsoft products

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