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Service Controller
Location: Elland
Salary: 30,000 - 35,000 DOE
Hours: Rotating shifts between 7am-7pm (8-hour shifts such as 7-3 / 8-4 / 9-5)
Role Summary
We are looking for a proactive and highly organised Service Controller to join a busy operational team. In this role, you will coordinate maintenance and repair activities across a designated region, ensuring customers receive a responsive and high-quality service. Acting as the central communication point between customers, Field Service Engineers and internal departments, you'll play a key part in planning workloads, keeping service records up to date and ensuring service delivery runs smoothly and efficiently.
What You'll Be Doing as a Service Controller
- Handling incoming customer calls and logging service, repair and breakdown requests.
- Allocating Field Service Engineers based on skillset, availability and geographic location.
- Managing planned service and inspection schedules, ensuring all work meets required timescales.
- Keeping customers informed on job progress and resolving day-to-day queries.
- Maintaining accurate records within internal systems, including job updates and parts usage.
- Monitoring ongoing jobs (WIP) and proactively rescheduling based on changing priorities.
- Ensuring service reports from engineers are submitted accurately and on time.
- Providing supporting information to internal teams and customers on completed or outstanding work.
- Working closely with other departments, particularly on new or developing operational projects.
- Supporting colleagues within the wider service team as needed.
What We're Looking For in a Service Controller
- Strong organisational skills with the ability to prioritise multiple tasks.
- Excellent communication skills and a customer-focused approach.
- Experience in a service coordination, scheduling, logistics or similar role (preferred).
- Confident using in-house systems and maintaining accurate records.
- A proactive problem-solver who can adapt to changing demands.
- Ability to work collaboratively within a fast-paced team environment.
- Strong attention to detail, particularly when managing documentation and service updates.
Benefits
- 30-35k salary (DOE)
- Cycle to Work Scheme
- Employee Discounts
- Free On-Site Parking
- Health & Wellbeing Programme
- Life Insurance
- Referral Programme
- Company Sick Pay
- 25 Days Holiday
- Investment in training and professional development
- Supportive, collaborative workplace culture
- Opportunity to make a real impact on operational efficiency and fleet performance
For more information about the Service Controller position, please contact Sophie Ranson at E3 Recruitment.
