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We are seeking a diligent and organised Temporary Customer Service Coordinator on a temporary basis to provide robust support to our client's customer service team in the industrial/manufacturing sector.
This role is based in Ellesmere Port and requires exemplary customer service skills and a keen eye for detail.
Client Details
Our client is a well-established player in the industrial/manufacturing sector. They are a large organisation with a substantial workforce, dedicated to producing top-quality products while ensuring excellent customer service.
This role will be a 6 month temporary with the possibility of going perm. This role offers an immediate start.
Description
- Responsible for customer daily account management, providing quotations, sharing product knowledge, dealing with customer enquiries & complaints.
- Being first point of contact for the customer, dealing with all customer enquiries & complaints when required.
Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues and implementing solutions to ensure targets are met.
- To ensure regular contact is maintained with the customer and to develop customer relationships further.
- Work daily within the ERP system and Salesforce recording and maintaining customer accounts
- Provides timely and accurate analysis and progress reporting in line with customer orderbooks.
- Produce daily/weekly statistical analysis and reporting on KPI's.
Profile
A successful Temporary Customer Service Coordinator should have:
- Experience in a customer service/sales administration role, preferably in the industrial/manufacturing sector.
- Excellent communication and interpersonal skills.
- Strong organisational and multi-tasking abilities.
- Proficiency in MS Office and customer service software.
- A customer-oriented approach with a problem-solving attitude.
- Can commit to a 6 temp role
Job Offer
- Immediate start.
- Opportunity to work in a large, reputable organisation in the industrial/manufacturing sector.
- Gain valuable experience in customer service and administration.
- Possibility of going perm.
