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We are seeking a Temporary Customer Service Specialist to provide exceptional support to clients within the industrial/manufacturing sector. This role in Ellesmere Port requires a proactive individual with strong organisational skills to manage customer queries and orders effectively.
Client Details
The employer is a well-established medium-sized company operating in the industrial/manufacturing sector. Renowned for its commitment to quality and efficiency, the company provides a professional working environment and values high standards in customer service.
Description
- Respond promptly and professionally to customer inquiries via phone and email.
- Process orders accurately and ensure timely communication with clients.
- Maintain and update customer records in the company's database.
- Coordinate with internal teams to resolve customer issues efficiently.
- Monitor and track order statuses to provide timely updates to customers.
- Assist in preparing reports related to customer service activities.
- Identify and escalate any recurring issues to management for resolution.
- Ensure compliance with company policies and procedures at all times.
Profile
A successful Temporary Customer Service Specialist should have:
- Experience in a customer service role, preferably within the industrial/manufacturing sector.
- Proficiency in using CRM systems and Microsoft Office applications.
- Strong problem-solving skills and the ability to manage multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- A detail-oriented approach with a focus on accuracy and efficiency.
- Ability to work well independently and as part of a team.
Job Offer
- Immediate start
- Opportunity to go perm
- Weekly pay
- Free on-site parking
