Back to search
Revive Recruitment are looking for a Telephone Researcher to join a highly successful Research team. Primarily this role consists of researching to a high level using the telephone, internet, and other communication sources to generate opportunities for customers.
Position Title: Telephone Researcher
Location: Ellesmere Port/Hybrid (2 x days working from home)
Salary: £25,000 per annum
Hours: 8.30am to 5.00pm, Monday to Thursday & 8.30am to 3.00pm Friday
Benefits:25 days holiday rising to 30 days with increased service, Hybrid working – 2 days at home / 3 days in the office (optional), 3pm finish on a Friday, Additional day off for your birthday, Long Service Awards, Life assurance x 4 salary, Additional holiday purchase scheme, Volunteering days, Group personal pension plan, Employee Assistance Programme, Employee retail discount scheme, Eye-care vouchers, Discounted gym membership, Bike to work scheme, Ongoing development and support, Friendly and relaxed office environment, regular business and department social events.
What will you be doing?
·Researching projects to a high level using the telephone, internet, and other communication sources to generate opportunities for customers.
·Interacting directly with customers through the internal CRM systems to answer queries and questions on relevant information.
·Managing your own workload to ensure all information is current, accurate and delivered in a timely manner to meet department expectations.
·Achieving KPI measures around research volume and quality of data gathered.
·Liaising with other colleagues within the business.
·Building relationships with contacts within the industry sector.
·Be open to performing other tasks as the manager and business requires.
The perfect Researcher will have:
·Minimum of 2 years’ experience in an outbound or inbound calling role, this could be in Research, Debt Collection, Account Management, Sales, Customer Service etc
·An effective Communicator and active listener with an excellent telephone manner.
·Experience working towards and achieving KPI’s.
·Resilience and great work ethic
·Dedication and commitment to producing consistently high-quality output.
·A team player, with a sound understanding of the role you can play in helping the wider team to succeed.
·Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
·Experience of using CRM systems, analytical skills.
·Career Driven
What can you get from this role?
·A 6-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training & development.
·A great internal leadership team who has all been promoted internally.
·An open plan office with free car parking
·Excellent office location
·This is an exciting opportunity to join a forward thinking and evolving organisation that offers ongoing development and career recognition.
We are looking to talk to candidates that hold good solid experience in one of the following areas: Call centre, telesales, customer service, telephone, inbound, outbound, financial services, Agent, customer support, account manager, reception, debt, arrears, collections, sales
Unfortunately due to a high volume of CV’s we cannot respond to every applicant. In the event that we haven`t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
