Back to search
Customer Care Advocate
We are working with a global leader who have been established for 50 years and specialise in design, manufacture and supply for industrial applications. We are currently recruiting for an experienced Customer Care Advocateto join the team in Bedford.
Key Skills Required:
- Educated to GCSE standard or equivalent - Grade 4+ (A-C) in Maths and English, College degree or equivalent work experience preferred
- Previous professional customer care experience within a manufacturing sales environment preferred
- Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.
- Basic to Intermediate Excel Skills preferred
- Experience with SAP not essential
- Experience with CRM platforms such as Salesforce
- Experience navigating and utilizing corporate websites & eCommerce platforms
- Demonstrated mechanical or technical aptitude preferred
- Demonstrated patience and approachability with other team members
- Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges
- Able to show situational adaptability and resourcefulness
- Strong communication/interpersonal & organizational skills
- Strong ability to manage daily workload
The Customer Care Advocateserves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general IPS products.
Please send your CV Zabina @ Quest Technical Ltd for immediate consideration
