- Lead Growth Initiatives: Identify and develop new business opportunities and partnerships to expand services and market footprint.
- Client Acquisition & Retention: Build and nurture strong relationships with patients, referrers, and healthcare partners, ensuring high levels of satisfaction and loyalty.
- Marketing & Outreach: Develop and implement effective marketing strategies to attract new clients, while maintaining strong communication with current clients. This will require development of new relationships with a marketing team to execute promotional campaigns.
- Sales & Partnerships: Manage the sales process, from identifying leads to closing deals, and establish strategic partnerships to enhance service offerings and market presence.
- Brand Positioning: Ensure the practice maintains a strong, positive reputation in the market, focusing on patient care and service excellence.
- Daily Operations: Oversee the day-to-day management of healthcare operations, ensuring smooth and efficient delivery of services.
- Financial Oversight: Monitor financial performance, including budgeting, resource allocation, and cost management. Prepare financial reports and ensure financial health and sustainability.
- Process Improvement: Evaluate existing systems and processes, proposing and implementing improvements that enhance operational efficiency and patient satisfaction.
- Compliance & Quality Standards: Ensure compliance with healthcare regulations, industry standards, and internal policies. Lead quality assurance efforts to maintain high levels of care and patient safety.
- Work closely with senior leadership to define and execute long-term strategic objectives for business growth and operational efficiency.
- Regularly analyse the healthcare market, identifying industry trends and opportunities for growth, and adjusting strategies as necessary.
- Provide regular reports to senior management on business development, financial performance, and operational efficiency.
- Proven success in driving business development, identifying growth opportunities, and managing operational improvements.
- Strong leadership, interpersonal, and communication skills with the ability to work to develop.
- Understanding of healthcare operations, patient care processes, and regulatory requirements are useful but not required and support will be available.
- Financial acumen with experience in budget management and cost control.
- Ability to handle multiple projects and priorities in a fast-paced environment.
- Proficiency with business software (e.g., MS Office, CRM systems, financial management tools)