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Enfield Council is looking for an experienced Assessment Officer to join our dynamic Financial Assessment and Income & Debt team. This pivotal role involves delivering a high-quality, customer-focused financial assessment and collection service across the Assessment Hub.
As a member of a pooled resource team, you will be responsible for assessing income-related benefits, managing complex enquiries, engaging with vulnerable customers, and supporting process improvements and automation within the team. This is a fantastic opportunity for someone who is adaptable, detail-oriented, and committed to delivering efficient public services.
Key Responsibilities-
Accurately process income-related claims and assess financial circumstances in line with legislation and council policy
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Communicate effectively with a wide range of customers and stakeholders, both verbally and in writing
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Provide guidance and technical advice to residents on financial assessments and collection services
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Maintain accurate records and support the delivery of service improvements
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Collaborate with managers and other teams to ensure a seamless, integrated service
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Contribute to projects and continuous service development within the Assessment Hub
Essential:
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Proven experience in financial assessments or income collection services
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Ability to work as part of a flexible, multi-skilled team
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Excellent customer service skills with the ability to manage sensitive conversations
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Strong IT skills and the ability to quickly learn new systems
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Good written and verbal communication skills
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Commitment to continuous professional development
Desirable:
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Knowledge of local authority benefits systems and welfare legislation
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Relevant qualification in business administration or local government services
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Be part of a team that's central to ensuring fair access to financial support across Enfield
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Opportunity to influence service delivery and contribute to innovation
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Gain experience in a large, forward-thinking local authority
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Hybrid working options available (subject to service needs)
