Back to search
The Role
The Head of Revenues will provide assurance that the Council delivers a well-managed, customer-focused service. The postholder will oversee income collection of 164m Council Tax and 98m Business Rates, managing a team of 37 FTEs with a service budget of 3m.
Key Responsibilities
- Lead and direct all aspects of Local Taxation Revenue Collection.
- Drive customer-focused, fair, and innovative income collection practices.
- Manage and monitor overall council debt effectively.
- Build strong relationships with Elected Members, stakeholders, and partners.
- Foster a high-performing, digitally-driven, and continuously improving culture.
- Senior-level experience in Local Taxation Revenue Collection.
- Proven record of delivering major organisational change and savings.
- Expertise in customer experience improvement, digital innovation, and channel shift.
- Strong leadership skills to inspire, motivate, and develop staff.
- Ability to balance strategic oversight with operational excellence.
- Experience in delivering complex service transformations.
- Ability to work in partnership with voluntary and external organisations.
- Commitment to Council objectives and fair income collection.
