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Epsom, Surrey
Ict help desk manager
Junior Technical Support Engineer

Junior Technical Support Engineer

Arc IT Recruitment

Posted 10 hours ago, valid for 15 days

Epsom, Surrey KT18 7EW, England

£30,000 per annum

Full Time

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Sonic Summary

The Junior Technical Support Engineer position in Farnborough offers a salary of £30,000 per annum plus quarterly bonuses.
This role requires proven experience in a similar technical position, ideally as a Junior Technical Support Engineer.
The successful candidate will provide high-quality technical support to internal teams and external clients while managing IT projects.
Key responsibilities include customer engagement, internal technical support, training staff, and leading small to medium-sized IT projects.
This opportunity allows for career growth in a dynamic environment that values adaptability and a passion for technology and customer service.

Junior Technical Support EngineerFarnborough,£30,000 per annum + quarterly bonusesHybrid An opportunity to join a rapidly growing and successful technical consultancy as a Junior Technical Support Engineer, where you will play a vital role in ensuring the seamless operation of technology systems. In this position, you'll have the opportunity to work in a dynamic environment where your contributions are valued. You will provide high-quality technical support to both internal teams and external clients, manage IT projects, and participate in initiatives that promote continuous improvement across the company. Key Responsibilities:

Customer Engagement:Build strong relationships with clients, addressing their technical needs and ensuring satisfaction.
Internal Technical Support:Serve as a go-to resource for technical inquiries and issues within the organization.
Training & Expertise:Deliver product training and share technical knowledge with all internal staff, enhancing their skills and efficiency.
Desktop Support:Provide hands-on support for desktop issues and manage software configurations to optimize performance.
Project Leadership:Lead small to medium-sized IT projects as directed by the Technical Support Manager, ensuring timely and successful execution.
Device Setup:Configure new laptops (both Mac and PC), ensuring all necessary software is installed and ready for use.
Security Maintenance:Uphold and improve security protocols, applying necessary upgrades to all company devices to protect sensitive information.

Required Experience:

Proven experience as a Junior Technical Support Engineer or in a similar technical role.
Proficient in Windows and Mac OS environments.
Strong skills in diagnosing and troubleshooting technical issues efficiently.
Solid understanding of computer systems, mobile devices, and other technology products.

This role is a fantastic opportunity to learn, grow, and advance your career in a specialist consultancy. They value adaptability and are committed to helping you forge a successful technical career path.If you're passionate about technology and customer service, please send your CV now!

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