Customer Service Advisor

Red Recruitment is recruiting a Customer Service Advisor in Evesham to join our client for an immediate start on a temporary basis.

Benefits and Package for a Collections Agent:

• Salary: 12.21 per hour
• Hours: Monday - Friday, 8am - 5pm (with potential to flex these hours after training)
• Contract Type: Temporary, with opportunities to apply to a permanent role
• Location: Evesham
• Start date: Immediate start, Monday 20th October
• On-site parking
• New, modern office
• Excellent transport links
• Smart-casual dress
• Full training provided

Key Responsibilities of a Collections Agent:

• Respond to inbound customer enquiries via email and chat, ensuring first-contact resolution wherever possible
• Use all relevant systems as tools to deliver exceptional service and maintain the 360-degree view of our customers
• Escalate complex or high-priority cases to supervisors in a timely manner, while aiming to resolve all matters in the first instance wherever possible
• Maintain up-to-date knowledge of products, services, and processes
• Accurately document all customer interactions in line with internal processes, on relevant systems such as CRM etc.

Key Skills and Experience of a Collections Agent:

• Previous customer service experience
• Ability to work in a fast-paced, high-volume environment
• Clear, professional communication skills (written and verbal)
• Strong problem-solving mindset and ability to work independently
• Basic computer literacy and confidence using customer service platforms
• Team player with a positive attitude and a passion for customer satisfaction
• Experience using CRM systems is desirable

If you are immediately available, interested in this position and have the relevant experience required, then please apply now!

Red Recruitment (Business)