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Product and Customer Service Advisor
We have an exciting opportunity for a Product and Customer Service Advisor to join our client, a luxury flooring company, for a fixed 13-month contract.
Based in the Technical Department, after full training, you will be a subject matter expert responsible for supporting all stakeholders with both reactive and proactive product and installation advice.
This role is perfect for a confident, practically-minded self-starter looking for their next challenge.
Benefits and Package for a Product and Customer Service Advisor:
- Salary: 26,800 per annum
- Hours: Monday - Friday
- Contract Type: 13-month, fixed-term contract
- Location: Evesham
- On-site parking
- New, modern office
- Excellent transport links
- Smart-casual dress
- Full training provided
Key Responsibilities of a Product and Customer Service Advisor:
- Technical support for customers and the wider company, communicating with all stakeholders via phone, email, and digital platforms, ensuring customer service excellence.
- Build strong relationships within the business, liaising with the Technical Team Manager, Head of Customer Experience and Business Managers.
- Maintain up to date accurate records, log all technical queries in internal digital platforms.
- Develop and maintain an excellent knowledge of all products, full training will be provided.
- Keep product technicians updated, manage the technical email inbox.
- Site inspection reports, process replacement sales orders, arrange collections.
- Process credits and claims via internal digital platforms.
- QC inspect complaint-related product and further QC of held stock where deemed necessary.
Key Skills and Experience of a Product and Customer Service Advisor:
- Previous experience working in the customer service industry, including case management.
- Passionate about delivering excellent customer service.
- Ability to use Excel and Word to an intermediate level.
- Positive mindset, self-motivated with a drive to succeed.
- Excellent verbal, written and interpersonal communication skills.
