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We are recruiting for experienced Head of Service (Housing). This is a critical leadership role overseeing the strategic and operational management of all housing services - including Housing Needs & Homelessness, Tenancy Services and Rent, and Private Sector Housing.
You will be a key member of the Operational Management Board, providing high-level input into corporate strategy while ensuring housing services deliver outstanding outcomes for residents. The role includes a commitment to on-call duties approximately 4-5 weeks per year, including cover during holiday periods.
You will be required to be on site minimum 2 x a week.
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The Role
路Lead and continuously improve the delivery of Housing Management services, ensuring they are responsive, efficient, and meet statutory obligations.
路Oversee services including homelessness prevention, housing advice, tenancy and rent services, and private sector housing regulation.
路Drive service-wide performance and customer satisfaction, embedding a culture of continuous improvement and innovation.
路Use data and performance analytics to shape policy and improve service delivery, ensuring services are evidence-led and outcome-focused.
路Act as a strategic lead on housing issues across the organisation, contributing to wider corporate goals and working closely with political and executive leadership.
路Engage residents, landlords, and partner agencies to co-produce services and policies that reflect the needs of the local community.
路Lead safeguarding and corporate parenting responsibilities within the housing service.
路Work across council departments to promote joined-up service delivery and strategic collaboration.
Key Requirements
路Educated to Degree Level or equivalent in a housing-related field.
路Evidence of Continuing Professional Development (CPD) in Housing Management.
路Chartered membership of the Chartered Institute of Housing (CIH) or working towards.
路Substantial leadership and senior management experience in housing within a complex local authority or similar organisation.
路Strong knowledge of housing law, policy, and strategic housing management.
路Proven track record in delivering high-performance, customer-focused housing services.
路Experience managing large budgets and leading cross-functional teams.
路Excellent communication, political awareness, and stakeholder engagement skills.
路A confident and resilient leader with a strong commitment to equality, inclusion, and continuous service improvement.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
