Customer Service Coordinator

Customer Service Coordinator

Exeter

Full time, Temp to Perm

Are you passionate about making a difference through excellent customer service?

gap personnel are recruiting for a Customer Service Coordinator for our client in Exeter, Devon.

What you’ll be doing:

In this fast-paced role, you’ll spend most of your day on the phone (around 80 calls a day) as the friendly first point of contact for service users, family members, and healthcare professionals. You’ll help coordinate the delivery, installation, and collection of essential community healthcare equipment — anything from walking frames to more complex beds and hoists.

Your daily responsibilities will include:
- Answering and managing incoming queries with care and professionalism
- Coordinating orders with our driver technicians
- Checking online orders for accuracy and processing them for invoicing
- Handling a range of general administrative tasks to keep everything running smoothly

What we’re looking for:

• Experience in a busy, high-volume office environment
• Confident telephone-based customer service skills
• Strong attention to detail and accuracy
• Previous admin and diary management experience
• Competence with Microsoft Office and ability to pick up new systems quickly
• A professional and friendly communication style

Hours & Pay:

Pay: £25,396.80 per annum

Hours: Monday – Friday, 40 hours per week including Saturdays on a Rota Basis

To Apply:

Click Apply or call (phone number removed).

Key skills; Office Administration, Customer Service, Microsoft, Order Processing, Complaints Handling.