Customer Services Advisor

Positive Employment

Posted 14 hours ago, valid for 10 days

Exeter, Devon EX6 6PB, England

Full Time

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Sonic Summary

Our client, a large local government organization, is seeking an experienced Customer Services advisor for a 3-month contract that may be extended for the right candidate.
The role involves handling telephone calls, emails, and written correspondence in a professional and efficient manner.
Candidates must ensure that all relevant details are accurately recorded in compliance with the Data Protection Act.
The position requires proactive issue resolution related to North Devon Council services, including complex inquiries, and necessitates escalation when a specialist response is needed.
Experience in a similar role is essential, and the salary for this position is competitive, though specific figures are not provided; please note that this role is inside the scope of IR35.

Our client is a large local government organisation and looking for an experienced Customer Services advisor to join their team

This is initially a 3 month contract which may be extended for the right applicant

You will

To handle all telephone calls, emails (including social media) and any written correspondence in a professional, polite and efficient manner.
To ensure that all relevant details are recorded accurately on supporting technology and in accordance with the Data Protection Act.
To proactively respond to and resolve a wide range of issues relating to North Devon Council services, including complex and in depth enquiries.
To accurately identify where a specialist response is required and escalate within the target time-scale.
To provide equality and ease of access to all Services and those of its partners, for all residents of and visitors to the area.

Experience in a similar area is essential

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35

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