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Customer Support Coordinator

Customer Support Coordinator

RGB Recruitment

Posted 5 days ago, valid for 11 days

Exeter, Devon EX4 2PL

Full Time

Life Insurance

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Sonic Summary

A leading Residential Developer in Exeter is seeking a Customer Support Coordinator for a permanent position with a salary of £28,000.
The ideal candidate should have previous experience in a fast-paced customer service environment, preferably within the housing sector.
This role is crucial for managing and resolving post-handover customer issues while ensuring timely communication and adherence to company protocols.
The candidate must possess strong interpersonal skills and the ability to work independently while prioritizing tasks effectively.
The position offers excellent benefits, including life insurance, private healthcare, and a pension scheme.

Customer Support Coordinator ExeterPermanent £28kA leading Residential Developer, who are dedicated to providing exceptional housing solutions and customer service. Are seeking a proactive and empathetic Customer Support Coordinator to join their team.This role is pivotal in ensuring that their customers receive the highest level of support after moving into their new homes.The Customer Support Coordinator manages customer issues and complaints after home handover, ensuring timely resolution from start to finish. This includes identifying required actions, scheduling appropriate resources, and ordering necessary materials for remedial work.The role requires clear, regular communication with customers, effective use of company systems, and adherence to all relevant processes and health and safety protocols.Key Responsibilities:

Manage and resolve post-handover customer issues
Coordinate resources and order materials as needed
Keep customers updated on progress
Use internal systems to log and track tasks
Follow company procedures and health & safety guidelines
Identifies solutions to blockers and escalates risks to SLA compliance to the Customer Support Manager.
Maintains clear, detailed notes for accurate records and smooth handovers.
Collaborates effectively with internal teams to resolve customer issues
Builds strong relationships with subcontractors and suppliers, setting expectations and providing feedback for continuous improvement.

Experience:

Previous experience of working in a fast-paced Customer Service environment
Strong interpersonal and relationship building skills
Experience of working in the housing sector
Proven ability to work independently, prioritise work and take initiative to find solutions to problems
Proven ability to remain calm, measured and resilient in challenging situations

Offering fantastic benefits to include Life Insurance, private Healthcare, pension, retail discount , car scheme etc.Please get in touch with Emma today!

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