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Job Title: General ManagerLocation: ExeterContract Type: PermanentSalary: Up to £45,000Bonus: 10% of salary
Company Overview:
We are working in partnership with a leading provider of residential and student accommodation, seeking a highly capable Property Manager to oversee the day-to-day operations of a key site in Exeter. This is a hands-on role requiring strong leadership, excellent customer service skills, and the ability to manage multiple priorities.
Key Responsibilities:
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Lead and manage the on-site team, including front-of-house, maintenance, and cleaning staff.
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Ensure the smooth running of the building, delivering high levels of resident satisfaction.
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Handle all aspects of tenancy management, including move-ins, inspections, rent collection, and issue resolution.
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Manage health & safety compliance, fire regulations, and ensure all statutory checks are up to date.
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Liaise with contractors and suppliers for maintenance and repair works.
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Manage budgets and report regularly on performance and KPIs.
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Support lettings activity during peak periods, including viewings and resident communications.
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Deal professionally with escalated resident complaints and emergencies.
Person Specification:
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Proven experience as a Property Manager or General Manager in residential, student accommodation, or facilities management.
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Strong leadership and interpersonal skills.
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Excellent organisational ability and attention to detail.
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Able to work under pressure and to tight deadlines.
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Good working knowledge of health & safety legislation.
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IT proficient, ideally experienced with property management or CRM systems.
Desirable:
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Previous experience in Purpose-Built Student Accommodation (PBSA) or Build-to-Rent (BTR) settings.
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ARLA, IRPM, or IOSH qualification (or working towards).
