Housing Triage Officer

We are currently seeking a Housing Triage Officer to join a busy frontline housing team within a local authority in Exeter. This role is ideal for someone with strong knowledge of housing law, a passion for supporting vulnerable individuals, and the ability to thrive in a fast-paced environment.

Key Responsibilities:
·Be the first point of contact for people who are homeless or at risk of homelessness, providing advice face-to-face, over the phone, and by email
·Carry out detailed assessments and manage a personal caseload in line with the Homelessness Reduction Act 2018
·Develop creative housing solutions by working closely with partners including outreach services, hostels, and support agencies
·Deliver tailored, person-centred advice and advocacy, supporting clients with housing rights, benefits, budgeting, and more
·Take proactive steps to prevent homelessness, including mediation with landlords or family, and arranging emergency or temporary accommodation
·Work with vulnerable and high-need clients, safeguarding individuals and making appropriate referrals to adult or children's services when needed
·Contribute to statistical reporting, case reviews (e.g. MARAC), and support the achievement of housing and homelessness strategy goals

About You:
·Strong knowledge of housing legislation, especially the Homelessness Reduction Act
·Excellent communication and problem-solving skills
·Experience working with vulnerable people or those with complex needs
·Able to travel for meetings and home visits as required

How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
 
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
 
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).