Account Manager

Are you a passionate relationship builder with a knack for understanding the unique challenges and opportunities within UK local authorities? Do you thrive on empowering organisations through innovative technology and seeing the tangible impact of your work? If so, we're looking for a dynamic Account Manager to join our team and play a pivotal role in our continued growth!

At Unity5, we're not just another tech company. We're dedicated to partnering with local councils across the UK, providing cutting-edge solutions that simplify complex processes and ultimately enhance the lives of the communities they serve. As an Account Manager, you'll be at the forefront of this mission, acting as a strategic guide and trusted advisor to our valued clients.

Imagine this: You'll be the champion for your portfolio of local authority clients, forging deep and meaningful connections that span from frontline teams to senior leadership. You'll immerse yourself in their world, understanding their priorities, navigating the intricacies of public service, and identifying how our powerful solutions can be their key to unlocking greater efficiency and achieving their strategic goals.

This isn't just about maintaining accounts; it's about igniting growth! You'll have the exciting opportunity to develop and expand our relationships, proactively identifying opportunities to showcase the evolving value of Unity5 and ensuring our clients become enthusiastic advocates for the transformative impact we deliver.

Here's what you'll be doing:

• You'll own a portfolio of local authority accounts, nurturing relationships at all levels and becoming their go-to person.
• You'll develop deep trust with senior executives and operational leaders, understanding their challenges and aligning oursolutions to their strategic vision.
• You'll leverage your understanding of local government priorities, compliance, and operational frameworks to position Unity5 as a vital strategic partner.
• You'll create and deliver compelling account plans, outlining shared objectives and collaborative strategies with our Customer Success team.
• You'll champion the successful implementation and optimisation of Unity5 solutions across various departments, showcasing the tangible benefits.
• You'll lead engaging performance and value review sessions, backing up our impact with compelling data and future roadmap planning.
• You'll act as the first point of escalation for critical issues, ensuring swift and effective resolution by coordinating internal teams.
• You'll facilitate knowledge sharing and collaboration among our local authority clients through forums and our user group.
• You'll be responsible for the financial performance of your client base, focusing on retention, cross-selling, and providing thought leadership that empowers clients to maximise their success.
• You'll proactively manage contract renewals and identify opportunities for upselling and cross-selling, ensuring mutually beneficial agreements.
• You'll ensure contractual SLAs are met and that reporting reflects the high standards of transparency expected by local authorities.
• You'll monitor account performance, identify commercial opportunities and risks, and support clients in unlocking further value.
• You'll meticulously track all commercial activity within HubSpot for accurate reporting and forecasting.
• You'll work closely with our Implementation and Support teams to ensure seamless onboarding and ongoing service excellence.
• You'll champion the needs of your local authority clients internally, advocating for their requirements with our Product, Development, and Customer Success teams.
• You'll collaborate with Marketing to develop compelling public sector case studies that showcase the transformative impact.
• You'll actively involve local authorities in our product feedback and roadmap development processes.

What you'll bring to the table:

• Essential:
  • 3+ years of experience in a commercially-focused customer role, managing 20+ accounts, ideally within the public sector.
  • Proven success in building and maintaining strong client relationships both remotely and in person, particularly within local or regional government.
  • A demonstrable track record of consistently meeting or exceeding commercial targets.
  • A strong analytical mindset with the ability to present data effectively to public sector stakeholders.
  • Exceptional organisational skills and the ability to manage complex client structures and multiple initiatives simultaneously.
  • Proficiency in business IT tools (Google Workspace, Microsoft Office, Slack) and CRM systems (HubSpot preferred).
  • A collaborative spirit with a proven ability to influence and coordinate internal teams to achieve shared goals.
  • Flexibility to travel for client visits and meetings, with a full UK driving license being essential.
• Bonus Points For:
  • A deep understanding of the political, regulatory, and operational landscape of UK local authorities.
  • Experience within the parking, enforcement, or wider urban services sector.
  • Familiarity with Unity5 solutions and the ability to articulate technical benefits clearly to public sector stakeholders.

Ready to be a driving force in transforming local government through innovative technology? This is your chance to make a real impact, build lasting relationships, and grow your career with a forward-thinking and supportive company. Apply now and let's shape the future together!