1st Line Service Desk Analyst

1st Line Service Desk Analyst - Be the calm in the chaos. ?????

3-month FTC / Fixed Term Contract | £35,000 - £39,000 | Exeter (onsite)

You're the kind of person who thrives when others panic.

When someone’s laptop crashes mid-presentation or a user can't connect to the network — you're the one who steps in, sorts it, and keeps things moving.

This is your chance to be the go-to support for a busy Service Desk team in Exeter. It’s a 3-month fixed-term contract, but with potential to be extended — and if you love solving problems, helping people, and getting stuck into hands-on IT support, this is right up your street.

What’s in it for you?

• Salary: £30,000 - £39,000 - depending upon experience (pro rata)
• Location: Exeter - full-time in the office
• Environment: Friendly, fast-paced team who know how to work hard and support each other
• Stability: Immediate start available, with strong potential for fixed term contract renewal
• Impact: You’ll be the face of IT support - solving problems before they escalate and keeping users happy

What you’ll be doing:

• Acting as the first point of contact for all incoming IT support requests
• Logging, prioritising, and resolving technical issues across hardware, software, and networks
• Escalating more complex issues to 2nd Line when needed - but owning what you can
• Helping new starters get set up with equipment, accounts, and access
• Troubleshooting Windows, Microsoft 365, and basic network/connectivity issues
• Keeping users informed and making sure they feel supported every step of the way

What you’ll bring to the table:

• Experience in a 1st Line or IT Support role (you’ll need to hit the ground running)
• Great communication skills - you can explain tech to non-techies without the jargon
• A proactive mindset - you don’t wait to be told, you just get stuck in
• Solid knowledge of Windows OS, Office 365, user admin, and general troubleshooting
• Understanding of Identity and Access Management (IAM) concepts
• Ideally, experience working in a fast-paced service desk or IT support environment

This is an initial 3-month fixed term contract.

They’re looking for someone who can take real ownership from day one. Someone dependable, capable, and customer-focused. Someone like you.

Interested?Send your CV to bob . bath @ mexasolutions . com and let’s have a confidential chat.

To be considered for this position, you must be eligible to live and work in the UK.