Helpdesk/Service Desk Analyst

Helpdesk/Service Desk AnalystLocation: Exeter AreaContract Duration: Up to 6 monthsDaily Rate: Up to £200 per dayHybrid working available: 2-3 days needed on-siteYour Next Contract - Job OverviewAs the Helpdesk/Service Desk Analyst, you will be responsible for responding to and resolving IT issues via phone, email, and ticketing system. You'll troubleshoot software and hardware problems, manage user accounts, and escalate complex issues to the appropriate IT teams. This position requires strong customer service skills combined with technical expertise.What you'll need to succeedProven experience in a helpdesk or service desk environmentStrong knowledge of Windows operating systems and Microsoft 365 suiteExperience with ticketing systems (ServiceNow, Remedy, or similar)Basic understanding of networking concepts and troubleshootingExcellent customer service and communication skillsAbility to explain technical concepts to non-technical usersGood time management and prioritisation skillsProblem-solving mindset with attention to detailITIL Foundation certification advantageousWhat you need to do nowIf you're interested in contract opportunities, click 'apply now' to forward an up-to-date copy of your CV.If this role isn't quite right for you, but you are available for your next contract, please contact us for a confidential discussion.

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