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Job Description:
Customer Care Manager – Fitted Kitchens & Bedrooms
Location: Exeter
Salary: £36,000 DOE
Industry: Fitted Kitchens & Bedrooms – Supplier
About the Role
We’re working with a leading supplier of fitted kitchens and bedrooms who are looking for a dedicated Customer Care Manager to join their team in Exeter.
You’ll be responsible for ensuring an exceptional customer experience, managing a small team, and being the key link between customers, installers, and the wider business.
Key Responsibilities
- Lead and manage the customer care team to deliver outstanding service.
- Handle escalated customer queries and resolve issues efficiently.
- Oversee after-sales service, ensuring installations meet the highest standards.
- Liaise with internal departments, contractors, and suppliers.
- Monitor performance metrics and implement improvements.
- Build long-term customer relationships to support repeat business and brand reputation.
What We’re Looking For
- Proven experience in customer service management.
- Strong background in kitchens, bedrooms, bathrooms, or home interiors (preferred).
- Excellent communication, leadership, and problem-solving skills.
- Organised, resilient, and able to handle a fast-paced environment.
- A customer-first mindset with strong attention to detail.
What’s on Offer
- Competitive salary – up to £36,000 DOE
- Company car
- Bonus
- Career development opportunities
- Join a respected and growing supplier in the home interiors sector
- Friendly, supportive team environment
