Community Housing Officer

Community Housing Officer

Contract Type: Permanent
Salary: 32,388 per annum + benefits
Hours: Full-time, 37 hours per week Mon - Fri
Location: Devon, Exeter
DBS Check Required: Yes

Driving Licence

Purpose of the Role

We're looking for an experienced and customer-focused Community Housing Officer to join a dedicated team at a leading social housing provider in Devon. In this frontline role, you'll be responsible for delivering a high-quality, accessible housing management service across a designated patch of homes.

You'll ensure tenancy conditions are maintained, provide support through timely referrals, and drive compliance with safety standards. This is a varied role where no two days are the same, from addressing anti-social behaviour to supporting tenants with complex needs, you'll play a vital part in shaping thriving, sustainable communities.

Key Responsibilities

Neighbourhood Management

• Carry out regular estate inspections and walkabouts with residents, colleagues, and partner agencies.
• Identify and resolve environmental and community issues by instructing or liaising with relevant teams or external bodies.
• Promote and deliver initiatives that contribute to cleaner, greener, and safer neighbourhoods.

Tenancy Management

• Enforce tenancy and lease conditions, taking proportionate legal and non-legal actions as needed.
• Respond to breaches, including anti-social behaviour, harassment, and nuisance in line with policy.
• Manage starter tenancies, conducting reviews and taking appropriate action where conditions are not met.

Lettings & Voids

• Work with the Lettings Co-ordinator to achieve re-let targets.
• Conduct pre-tenancy interviews, ensuring all risks and needs are identified.
• Meet prospective tenants for property viewings and ensure properties meet the company's empty homes standards.
• Carry out tenancy sign-ups, explaining rights, responsibilities, policies, and expected standards.
• Conduct settling-in visits within 6 weeks of tenancy start to resolve any issues early.

Tenancy Sustainment & Resident Support

• Identify support needs and make appropriate referrals to internal or external services.
• Provide advice and support during emergency decants, major works, or rehousing.
• Deal with tenancy changes, permissions, and mutual exchanges in line with policy.
• Detect and address tenancy fraud, minimising void loss and misuse of housing stock.
• Offer guidance on aids, adaptations, and housing transfers.

Community Engagement

• Facilitate and attend resident meetings; support engagement with forums and tenant groups.
• Work collaboratively with communities, voluntary groups, and statutory partners.
• Promote access to services and opportunities that improve tenants' quality of life.
• Support delivery of the Community Development Strategy.

Safeguarding & Risk Management

• Recognise and respond to safeguarding concerns including domestic abuse, child protection, and vulnerable adults.
• Attend and contribute to multi-agency meetings and follow through on agreed actions.
• Adhere to lone working procedures and personal safety guidelines.

Health & Safety & Compliance

• Liaise with Templer Homebuild and tenants to ensure access for health and safety compliance checks and repairs.
• Stay up to date with health and safety legislation, ensuring full compliance in all responsibilities.
• Read and follow risk assessments applicable to the role.

Administration & Reporting

• Maintain accurate and timely electronic records in line with data protection requirements.
• Prepare reports and monitoring information as requested.
• Embrace digital tools and demonstrate awareness of social media platforms as part of soft digital engagement.

General Duties

• Maintain up-to-date knowledge of relevant legislation, policy, and best practice.
• Foster strong working relationships with colleagues and external partners.
• Undertake any other duties reasonably required by line management in line with the scope and grading of the post.

Health & Safety Responsibilities

• Take personal responsibility for health and safety and not endanger others.
• Comply with all health and safety policies, procedures, and legislative requirements.
• Seek advice from the Health & Safety Team when unsure about procedures or responsibilities.

Benefits:

• 25 days annual leave + bank holidays
• Private Health Care membership (if applicable)
• Flexible Agile Working
• Training Opportunities
• Electric Vehicle Scheme
• Bupa dental care (optional)
• Generous employer contributions towards your pension (including death in service)

For further information about this opportunity, please contact Hannah Welfoot on (phone number removed)