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Reception Supervisor
Are you a hospitality professional with a warm, approachable manner and a passion for delivering outstanding guest experiences? Do you excel in a fast-paced, guest-facing environment and enjoy leading a team to success? We're recruiting for a Reception Supervisor to join our client's welcoming and professional front desk team, where your leadership and dedication will be truly valued.
About the Venue:
Situated in a vibrant hospitality setting, our client is known for exceptional service and a friendly atmosphere. The front desk team plays a crucial role in creating memorable guest experiences, working closely with other departments to ensure smooth operations and guest satisfaction.
About the Role:
As Reception Supervisor, you will lead the front desk team, ensuring every guest is greeted with professionalism and warmth from arrival to departure.
Your responsibilities will include:
- Supervising daily front desk operations, including check-in/check-out, reservations, and concierge services
- Coaching and supporting reception staff to consistently deliver excellent service
- Handling guest enquiries and resolving issues calmly and efficiently
- Training and mentoring team members, leading daily briefings
- Managing billing accuracy and guest folio administration
- Coordinating with housekeeping and maintenance to ensure rooms are ready and guest requests are met
- Maintaining an inviting, well-organized reception area
- Managing shift handovers and facilitating clear communication between teams
- Supporting the Operations Manager with administrative tasks, rostering, and performance reviews
This is a fantastic opportunity to lead by example in a role that combines guest interaction with team leadership and operational management.
What We're Looking For:
- Previous experience in a hotel or hospitality reception role, ideally with supervisory experience
- Confidence using hotel management systems such as OPERA, Cloudbeds, or Guestline
- Excellent communication and customer service skills
- Strong organisational skills and attention to detail
- Ability to remain calm and professional under pressure
- A positive, team-focused attitude and genuine passion for hospitality
- Brand experience is a plus but not essential
What's on Offer:
- Competitive salary: 28,000 - 30,000 per year
- Full-time and part-time positions available
- Flexible shifts including evenings, weekends, and holidays
- Flexitime benefits
- Supportive, friendly team environment where your leadership and service skills will be appreciated
If you're ready to take the next step in your hospitality career and lead a front desk team to deliver exceptional guest experiences, we'd love to hear from you!
