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Customer Service AdvisorsLocation: FalkirkSalary: £24-26,500 + paid overtime + benefits + clear progression path
A role with purpose. A team with pride. A future with opportunity.
We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you.
What You'll Do
- Be the first point of contact for a variety of customer queries via phone and email
- Handle orders, updates, delivery queries, billing issues, and general service enquiries
- Accurately manage and update customer information across systems
- Provide thoughtful, solution-focused support, including for customers in vulnerable situations
- Resolve customer issues independently wherever possible, escalating only when necessary
- Stay current on service updates, internal communications, and best practices
- Support overall team goals through personal KPIs and shared responsibilities
- Ensure compliance with safety, data protection, and quality standards
What You’ll Bring
- Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience
- Strong communication skills and a calm, professional approach
- Great attention to detail and ability to manage data accurately
- Confidence navigating new systems and multitasking in real-time environments
- A willingness to learn and adapt in a collaborative, team-oriented workplace
- Drive to contribute meaningfully to a high-performing team
What You’ll Gain
- Paid overtime and flexible shift options during peak seasons
- Performance-based hybrid working following successful probation
- A comprehensive six week onboarding programme with dedicated support
- Ongoing coaching, learning resources and development opportunities
- A workplace that values your contribution and supports long-term growth
To explore your future please email your CV
