Customer Service Administrator

This immediately-available temporary Customer Service Administrator role is ideal for someone with excellent administrative and communication skills, with a proactive approach to problem-solving. Based in Falmouth, the position focuses on providing support to customers in the industrial and manufacturing sector.

Client Details

This opportunity is with a large award-winning organisation operating within the industrial and manufacturing industry. The company is known for its commitment to delivering quality services and maintaining strong client relationships.

Description

• Respond to customer enquiries via phone and email in a timely manner.
• Provide accurate information about products and services.
• Process orders and ensure accurate data entry into the system.
• Collaborate with internal teams to resolve customer issues effectively.
• Monitor and follow up on customer requests to ensure satisfaction.
• Maintain records of customer interactions and transactions.
• Support the wider customer service team during busy periods.
• Adhere to company policies and procedures at all times.

Profile

A successful Immediately-Available Customer Service Administrator should have:

• Previous experience in a customer service role, preferably within the industrial or manufacturing industry.
• Strong communication and interpersonal skills.
• Proficiency with common office software and data entry systems.
• A detail-oriented mindset with a focus on accuracy.
• A proactive approach to problem-solving and customer support.
• The ability to work effectively in a team environment.

Job Offer

• An hourly rate of approximately 12 to 14 per hour, depending on experience.
• A temporary contract with strong permanent potential and the opportunity to gain valuable experience in the industrial and manufacturing sector.
• A supportive and professional working environment in Falmouth.