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Customer Account Representative
Permanent Role
Fareham
08:00-16:30 Mon-Thurs, early finish Friday
£25,000 - £28,000 + progression opportunity + benefits
About us:
This Business is an international leader in the aerospace, defence and energy markets, employing more than 60,000 people at over 40 manufacturing facilities, and regional offices worldwide.
Working closely with their customers, this business delivers technologically differentiated systems and products for the most demanding environments, with high certification requirements for applications across its core end markets. Through focusing on engineering and operational excellence, this business builds broad installed bases of equipment and provides services and support across a fleet of approximately 73,000 aircraft.
Business Core values:
Winning culture, valued customers, passionate people, and engaged leadership are what have allowed them to become the company they are today.
The Role:
As a Customer Account Representative, you will interact with a wide range of Aerospace clients and customers, supporting both operational and strategic needs. You will be responsible for managing the customer order book ensuring accurate sales order entry and reviewing purchase orders before executing buy or sell transactions with customers. You will be exposed to this impressive Aerospace company be trained to meet expectation where it is needed.
Responsibilities of the role:
- Manage the customer order book and process accurate sales orders, including the review and circulation of purchase orders before customer transactions
- Act as a point of contact for clients and customers, providing support across both operational needs and strategic initiatives
- Support senior team members with order book strategy and assist in handling complex customer requirements, particularly on the repair side-raising orders, preparing quotes, and coordinating stakeholder approvals
- Ensure compliance in customer transactions, including generating pro forma invoices and managing trade compliance in collaboration with internal systems and the Export Trade Compliance team.
- Work closely with cross-functional teams to coordinate deliveries and maintain expectations
Skills required:
- Previous experience in a similar customer service position
- Experience with Microsoft Excel and other Microsoft Office tools.
- Familiarity with systems like SAP or Salesforce are a good trait to have but can be trained
- Proven ability to handle challenging customer interactions
- A progressive individual who is looking to learn and develop under pressure
Benefits:
Free car parking, Competitive pay package, Career progression opportunities, Pension up to 10% company contribution, Holiday 25 plus stats, Subsidised canteen with Starbucks, Life Assurance, ACIP, (Annual Cash Incentive) Employee Assistance Program for Health & Wellbeing, Employee Perks - offering our employees discounts on a huge variety of goods and services, Income Protection, Business Resource Groups, and Volunteering day off.
