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Main Duties
- Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
- Creation of both internal and external reports requiring a good working knowledge of MS Excel
- Build and carry out daily tasks to support our processes and contribute to process improvement and documentation.
- Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details.
- Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure.
- Support the testing and onboarding of customers across our product range.
- Support the testing team for all transaction types, using external specifications to validate testing
Skills and Experience
- Previous Customer Service experience, first line support or helpdesk knowledge
- Strong technical mindset with a knack for troubleshooting
- Good time management, attention to detail, clear communication, and good interpersonal customer service skills
- Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team.
- Flexible in approach to work
- Experience working with Windows operating systems and Office 365.
- Good English literacy and language skills, translating technical into plain English.
- A trustworthy individual who is not afraid to ask for help if needed.
- Confident decision-maker and able to demonstrate sound judgement.
- Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks.
- Desire and experience to improve processes and controls using your creative thinking.
- Good analytical skills.
- Good at problem solving including identifying, analysing, and solving problems of behalf of customers.
Other Details
- £27-28K - paid weekly
- 6-month contract
- On site parking
- Pension
- Fully on-site role
- 36.5 hour working week – day shift
